Frequently Asked Questions
Company Related Questions
Congenial Diamonds prides itself of three solid generations in diamond manufacturing in Antwerp, the diamond capital of Europe. We have over 10 years’ experience in designing and manufacturing jewellery at our established independent jewellery shop in Guildford, Surrey. We are HRD approved Diamond Graders and members of the British Jewellery Association. Our expertise is readily on offer to help you with your purchase.
More and more people in the UK are realising that online shopping can achieve huge savings on items such as diamond engagement rings, diamond rings and diamond jewellery compared to buying from your local jeweller.
Buying diamond jewellery online from Congenial Diamonds is easy, safe and cheaper than buying from a high street jeweller. You can browse and make your selection at your own leisure without any pressure from sales staff.
Delivery Related Questions
Your order will be sent via Recorded Delivery and is fully insured against losses, damages and theft during shipment.
Our elegant and attractive packaging reflects our attention to detail. Your purchased jewellery item will be packaged in a genuine hardwood jewellery box branded with our company logo, ready to be presented as a gift. The jewellery box and the accompanying paperwork are then securely packaged in a discreet box.
You can check on the progress of your order by contacting our Customer Services with details of the order number. On the day of dispatch, we will email you a notification with the tracking number for your parcel and instructions about tracking its delivery.
You can make an appointment with our Customer Services team to personally collect your item from our office in Guildford, Surrey. You are requested to bring along your proof of purchase together with a photo ID and proof of address used for billing.
We are very happy to take international orders. All international orders will be sent via a secure courier. Please contact Customer Services to discuss shipment details.
Product Related Questions
Congenial Diamonds can provide a free ring sizer to assist you with determining the correct size for the ring you require. The sizer comes with full instructions on how to take the measurement. Please email our Customer Services with your full postal address.
Yes. If you cannot find your ring size in the options provided, give our team a call on 0845 548 9858 or email our Customer Services. We can manufacture the ring of your choice to your size.
A fee of £40.00 + VAT will be charged to cover the cost of adjusting the size of a ring up to a maximum of 2 finger sizes. Greater size adjustments may require additional work and can incur further charges. Kindly contact our Customer Services for a quote.
Resizing of a ring generally takes up to 10 working days.
Please note that fully set diamond rings cannot be resized.
Yes. You can decide the finish of your ring at no extra cost. Simply email your request to our Customer Services.
We provide a bespoke jewellery design service which enables you to design your own piece of jewellery. Our bespoke design service will convert your sketch into a computer generated image which is then realised into fully rendered images. These images are then sent to you for approval prior to the manufacturing of the jewellery piece. Simply call us on 0845 548 9858 to discuss your requirements.
You can visit us at our offices in Guildford, Surrey to view an item of jewellery that you’re interested in. Viewings are strictly by appointment only. Please email our Customer Services to book an appointment.